Superbuy FAQ · 26.

Superbuy purchases from supported Chinese marketplaces on your behalf and provides warehouse and international shipping services.

Enter the original product link in Superbuy, check the options and quantity, then review and pay the order.

The purchasing stage includes the item and domestic delivery to the warehouse, plus any applicable selected services.

Purchasing charges depend on the platform and service. Check your order instead of assuming one fee applies everywhere.

No. International delivery is a separate stage when you submit a warehouse parcel for shipment.

Value-added services are optional. Check the current scope and charge before confirming a service.

Review the order details for the product amount, service charges, shipping and other applicable fee lines.

Superbuy's guide places inspection and photos after the item arrives at the warehouse.

Use My Warehouse in your Superbuy account to review stored items and available warehouse information.

No. Photos alone cannot establish either; Superbuy's 1688 guidance explicitly describes inspection limitations.

Superbuy lists an optional detailed-photo service. Specify the view you need and confirm the current charge.

No. Superbuy publishes different inspection and after-sales conditions for different 1688 seller types.

The official fee page currently states 90 days. Check the recorded dates and current conditions for your item.

The official page describes daily charges and a normal maximum of 180 days. Resolve storage questions before deadlines.

No. The described extension increases the maximum period; daily charges still apply after free storage ends.

Yes. Select the items for a combined parcel, then check packing, route eligibility and the resulting quote.

Destination, warehouse, weight, parcel dimensions and accurate item categories.

Its displayed inputs use grams for weight and centimetres for parcel dimensions.

It reflects parcel size using a divisor. Check the selected route's own calculation and billing rules.

That route cannot accept the oversized weight. Adjust the parcel contents or investigate another eligible arrangement.

Superbuy says prohibited goods are not allowed. Check item restrictions before purchase and parcel submission.

The official guide lists options such as packaging removal and reinforcement. Confirm suitability and current charges.

It is based on an estimate. The official fee page describes reconciliation, including refunds or additional payment.

After dispatch, use My Parcel in your Superbuy account and the tracking information provided there.

No. Conditions vary; Superbuy warns that some second-hand or unverifiable-platform purchases are not returnable or exchangeable.

Open the relevant parcel in your account and use its after-sales channel, with the parcel reference and evidence.